Spokane Ask Me Anything and #SpokaneAMA Question: YouTube Strikes
By Frank Hutchison We held the very first (but not last) Spokane Ask Me Anything (#SpokaneAMA) at ITT Technological Institute on April 16th. We had a blast and all the attendees said they wanted...
View Article#SpokaneAMA Question: Guarantee of Service
By Frank Hutchison What is the best way to write a “guarantee” on a service business? I’m a certified health coach and educate and guide others to live their best life. Some clients will not do what...
View ArticleAbsolutely Do This Before You Open a New Business Location
This is a question we received at the Spokane Ask Me Anything sponsored by the National Association of Women Business Owners held June 12, 2014. When a company looks to open another branch or location,...
View ArticleSuccess and Failure (Part 3)
On this date in 1846 the Donner Party was preparing to set out for the last stretch to California the next day. At this point they had suffered more privation than most pioneers had. Unfortunately, the...
View ArticleSpokaneAMA – Increasing Event Attendance
Suggestions for getting attendance at an event? Rule#1: Have a GREAT event! Have an event that excites people – whether its excitement, a worthwhile cause, great conversation – something that the...
View ArticleIgnorance of Now
I want you to imagine that it’s December 31, 1995 and you’re asked to pick what is the most momentous event of the year. What would you pick? Onthisday.com lists 784 events for the year 1995. Well,...
View ArticleMurphy is always present and waiting
Murphy’s Law: Anything that can go wrong, will go wrong. The updated quality management standard, ISO 9001:2015, is causing a big stir in the quality profession because it requires risk-based thinking....
View ArticlePlanning is Important – But NOT for the Reason You Think
We are always planning – it’s fun and we get to focus on the future where everything is possible. And Americans are forward-looking people. We rarely focus on the past except to provide a guide to...
View ArticleWaiting Rooms, Use Thereof
I’ve spent a lot of time in waiting rooms – especially since my wife had her stroke. And while waiting rooms, particularly doctors’ waiting rooms, are not the most fun atmosphere, I find waiting rooms...
View ArticleIn Disasters, Preparation is Necessary But Luck is Key
I’ve written before about emergency response and preparation here. But there was one aspect of emergency response and preparation that I neglected to mention – luck. I bring this up because in the...
View Article
